Refund policy

I take pride in the quality of my products and the care I put into preparing each order.

• All Sales Final: Please note that all sales are non-returnable and non-refundable. I am unable to accept returns or exchanges for any reason other than damage in transit.
• Damaged or Defective Items: If your order arrives damaged or defective, please contact me at valerieheimartistry@gmail.com within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so I can review the issue.
• Resolution: Once reviewed, I may offer a refund or replacement at my discretion. Refunds will be issued to the original payment method, and replacements will be shipped at no additional cost.

I am committed to making sure you are satisfied with your experience. If you have questions about this policy, reach out to to me at valerieheimartistry@gmail.com.